Refund Policy

Nyce Wurk Custom Shoes Refund Policy

Introduction: Thank you for choosing Nyce Wurk for your custom Nike Air Force Ones. We pride ourselves on delivering high-quality, personalized footwear crafted to meet your specific aesthetic desires. Given the bespoke nature of our products, please review our refund and repair policy outlined below.

No Refund Policy:

  1. Custom Orders:
    • All shoes customized by Nyce Wurk are made-to-order according to your specifications. Due to the personalized nature of each custom shoe, we do not offer refunds once an order has been placed and processed.
    • We encourage you to review your design carefully and confirm all details, including size, colors, and any specific requests before finalizing your order.

Repair Policy:

  1. Eligibility for Repairs:

    • While we do not offer refunds, we stand by the quality of our workmanship and offer a repair service for any issues that arise due to manufacturing defects within the first 30 days of delivery.
    • Repairs related to wear and tear or accidental damage post-delivery are not covered under our repair policy. However, we are happy to offer repair services at a cost, which can be quoted based on the specific damage and repair required.
  2. Process for Requesting Repairs:

    • Contact Us: To initiate a repair request, please contact our customer service team at [Customer Service Email/Phone]. Provide your order number, a detailed description of the issue, and photographic evidence of the defect.
    • Assessment: Our team will assess the repair request to determine if the issue qualifies under our repair policy. We reserve the right to deny repair requests if the damage is found to be due to post-delivery misuse or if it falls outside the 30-day warranty period.
    • Shipping: Customers are responsible for the shipping costs to send the shoes back to us for repair. Nyce Wurk will cover the return shipping costs to the customer after the repair is completed.
    • Repair Time: The time required to repair your shoes will vary depending on the complexity of the issue but typically ranges from 1 to 4 weeks.

Limitation of Liability:

  • Nyce Wurk is not responsible for any direct, indirect, incidental, or consequential damages that may result from the use of our custom products.

Modification of Products:

  • Any modifications made to the custom shoes by the customer after delivery which alter the original design or structure of the shoe will void the repair policy.

Conclusion: At Nyce Wurk, your satisfaction is important to us. We are committed to delivering a product that meets your expectations and will work with you to address any issues related to our craftsmanship through our dedicated repair service. Please feel free to reach out with any questions regarding our policy or to discuss your specific needs.